Terms & Conditions

About BrisbaneFurniture.com.au

This website is owned and operated by Matrix Online Pty. Ltd. trading as BrisbaneFurniture.com.au.

When you view or order goods from our website, you understand and agree to be bound by these terms and conditions. If you do not agree with our terms written below please do not use this site.

User agreement

As a condition of your use of this website you warrant that:

  1. you are at least 18 years of age
  2. you will use this website only in accordance with these website conditions
  3. the information you provide this website is accurate and complete and will not mislead or deceive

Use of this website

You may only use this web site for lawful purposes. When using this website you must not:

  1. Impersonate any person or entity
  2. Make any fraudulent speculative or false enquiries or orders
  3. Post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material
  4. Knowingly transmit any virus or other disabling feature to the website
  5. Interfere with, disrupt or create an undue burden on the website or associated systems
  6. You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful


The price payable for a product is the one set out on our website at the time you place your order. All prices are in Australian dollars and include GST.

In addition to the price for the goods you will also need to pay the advertised delivery charge. The delivery charge will appear in your shopping cart.

Prices displayed on our website are current at the time of issue but may change at any time. Prices are subject to change without notice.

Unless otherwise stated, any accessories shown in any images of products are not included in the price.

Product Specifications

Reproduction of colours is as accurate as possible, but please note colours on product delivered may vary slightly from what is displayed on your monitor.

Features and specifications of products described or depicted on this website are given in good faith and are believed to be appropriate and reliable. However they are subject to change without notice and are approximate.

Product Availability

We attempt to keep stock of most items listed on our website. All stock availability shown on this website is subject to change without notice.

If you order a product that is shown as available and we find it is not available or for any reason we cannot immediately supply the product you have ordered, we will let you know by e-mail and we will give you the option to amend, cancel or put your order on back order.

If the product you intend to purchase is shown as not immediately available you can still pay for it and place a back order.

If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.

If part of your order is not in stock we will by default not dispatch your order until all products are in stock. If you would like us to partially deliver your order, please e-mail us.


All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions. The confirmation stage sets out the final details of your order. Following this, we will send to you an order acknowledgment e-mail detailing the products you have ordered. Please note that this e-mail is not an order confirmation or order acceptance. Acceptance of your order will take place upon the booking of your order for delivery. There will be a handling fee charged if the order is cancelled after this point.

BrisbaneFurniture.com.au is an online business and will primarily communicate with customers via e-mail. It is the customer’s responsibility to ensure the correct contact details are entered and that the nominated e-mail address is regularly checked for correspondence.

BrisbaneFurniture.com.au, at its sole discretion, may cancel your order at any time prior to dispatch of the goods.

In the event of a cancelled order, funds paid for that order will be refunded as soon as is reasonably practicable. You will be provided with e-mail acknowledgements of the cancellation and refund.

Your tax invoice is your proof of purchase and is required for any warranty claims


You may pay for your order using the following methods: Visa; Master Card, AMEX, Zip Pay or Zip Money.

Payment processing services offered via the site are outsourced to third party providers.

You will be required to provide them with the following details on your Visa or Master Card; card type, name on card, card number, 3-digit card verification value (CVV2) and the card expiry date.

You must not pay, or attempt to pay, for products through any fraudulent or unlawful means.


Freight costs

Our online shopping cart will present you with the available delivery areas. If you are outside of those areas, you are welcome to use the Brisbane Pickup option and arrange your own transport.

Delivery area

Whilst we try to offer a door to door service throughout most of South-East Queensland, if your location is outside of our delivery areas we will not be able to service your location. In this case you will recieve a full refund instead.

Delivery times

Estimated delivery times are:
Brisbane & Outer-Brisbane – 1 to 4 business days
Gold Coast & Sunshine Coast – 1 to 7 business days
Note these are estimates only.


We will contact you directly so that you will know when to expect your delivery. On the day of delivery, the driver will give you a courtesy call to let you know he is on his way.

Receiving an order

If no one is able to be at the nominated address at the nominated delivery time, you are able to provide us with authority to leave the goods unattended. However, in this case, BrisbaneFurniture.com.au can not be held liable for any loss, theft or damage to your item.
The delivery driver will need assistance to carry items to your door that weigh over 25kg per OH&S requirements.


Delivery insurance is included in the price so that you are always covered if your goods are lost or damaged in transit.

Non arrival of order

It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived we will lodge enquiries with our delivery partners. We will not despatch a replacement item until our enquiries are finalised.


While BrisbaneFurniture.com.au aims to have all orders delivered in a prompt and timely manner we will not accept liability for any loss or damage arising from a late delivery.
It is the customer’s obligation to enter the correct delivery address at the time of ordering. Should you enter the wrong address you are responsible for the extra transport fees incurred.

Damage on arrival

It is the customers responsibility to inspect the goods once they arrive and report any damage within 24 hours of receipt of goods. When reporting damage adequate photos of the damage and the condition of the packaging will need to be included. We will arrange for a replacement item to be sent to you at our cost as soon as possible after notification.

Pickup and Storage Terms

Order Pickup Deadline

Upon placing an order, customers are expected to collect or arrange the shipment within a reasonable time frame, not exceeding 12 months from the date of purchase.

Storage Fee & Cancellation Policy

In the event an order remains uncollected after the 12-month period, a storage fee will be applied. This fee will be equivalent to 100% of the order's total value. At this point the order will be automatically cancelled without a refund issued.

Waiver of Responsibility

The responsibility to claim the order within the stipulated time frame lies with the customer. Failure to do so will result in the application of the storage fee as outlined and cancellation of the order.

Storage Duration

The 12-month period begins from the date of purchase and extends until the end of the 12th month thereafter.


Our company reserves the right to review and make exceptions to this policy on a case-by-case basis under exceptional circumstances. Requests for extensions or waivers must be made in writing and are subject to approval at our discretion.

Title and risk in Goods

Title to and risk in the products passes to the customer upon delivery of the product to the Customer.

7-Day Money Back Guarantee

BrisbaneFurniture.com.au provides an unconditional return policy on all items. If for any reason whatsoever you are not satisfied, please return in original, unmarked condition and packaging. Notify us by e-mail within 7 days of receiving your order for a full refund less freight.

Prior to returning your product, please e-mail BrisbaneFurniture.com.au. Our customer service team will provide you with all relevant information and steps to proceed with the return. Please do not attempt to return any goods before contacting our team.

The product must be returned in its original packaging, in an unmarked and unused condition, unassembled (where relevant) and complete with any accessories. A restocking fee applied if the item is returned without the original packaging intact.

Any delivery/shipping charges and other fees incurred by you or us are non-refundable.

Once we receive and check the returned item we will issue a refund within 5 working days.

BrisbaneFurniture.com.au Warranty

Products sold on this website are covered by a 12 month BrisbaneFurniture.com.au warranty.

This warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This warranty is not transferable and does not cover products used for commercial purposes. In addition this warranty will not apply if;

  1. Unauthorised repairs are carried out on the product
  2. The product has been modified, tampered with in any way, incorrectly adjusted or operated.
  3. The customer has used the product in an abnormal manner for example if the product has been abused, misused, dropped, crushed, impacted with any hard surfaces, exposed to extreme heat, cold or moisture or used after partial failure.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to make a Warranty Claim

If an item should fail as a result of a manufacturing fault or material defect under normal domestic use, BrisbaneFurniture.com.au will repair or replace the failed item or compensate for the loss of value.

In the event of a failure it is the customer’s responsibility to contact BrisbaneFurniture.com.au via the Contact Us page. Our Customer service team will then provide you with all relevant information and steps to make a claim.

Privacy Statement

BrisbaneFurniture.com.au and its associate companies recognise that your personal information is important to you and that you are concerned with its collection, use and disclosure.

We respect your privacy and are committed to protecting your personal information. We do not disclose confidential information about you except as required to provide our services, with your consent or as required or permitted by law.

Personal information about you is used strictly for limited purposes. From time to time, we will collect information about you such as your name, server address, domain name, contact details, the date and time of your visit and the information downloaded concerning the matters on which you seek our services. This information is collected when you give it to us directly, when you use our services or when you visit our website.

This website is not set up to track, collect or distribute personal information not entered by visitors. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes by technical support staff to provide better services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.

We utilise technologies provided by Google Analytics (www.google.com.au) to collect data for optimisation purposes. This data is used to create user profiles under a pseudonym. We may use the collected data to present improved and individualised offers and services to the user on our website. This data will not be disclosed to third parties. You can configure your browser to prevent the installation of cookies.

The personal information we collect about you is primarily used for the purpose of processing your order and after sales support.

You may also sign up to periodic e-mail newsletters letting you know of our latest specials. If at any time you decide you do not want to receive or continue to receive additional information from us, simply unsubscribe by following the link at the bottom of our e-mail communications. Users will be removed from our mailing list once the unsubscribe option is selected.

If you do not wish to provide us with personal information, we may be unable to properly provide you with the products, services, information and/or warranties that you require.

BrisbaneFurniture.com.au may disclose personal information to other individuals and organisations, but only for purposes associated with our business and, in particular, the delivery of services to you and other customers. The individuals and organisations to which we may disclose personal information for these purposes include.

  • BrisbaneFurniture.com.au staff and related bodies corporate
  • Transport Companies
  • Repair providers
  • Professional adviser
  • Government and regulatory authorities as required by law.

We will take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.

BrisbaneFurniture.com.au may transfer and store your personal information offshore where our service providers are based overseas (including the United States of America), for the purposes of data backup.

On line payments are handled by Shopify. BrisbaneFurniture.com.au does not see or store your credit card details. Please check the www.shopify.com websites for details of their privacy policies and security.

While we take great care to protect your personal information on our Website and use state-of-the-art data transmission encryption, unfortunately no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information that you send to us or receive from us online. This is particularly true for information you send to us via e-mail. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.

The Website may contain links/plug-ins to other sites. We are not responsible for content of, or the privacy practices or policies of, those sites. 

From time to time it may be necessary for us to revise our privacy policy. Any changes will be in accordance with the Privacy Act 1988 and the National Privacy Principles. If you require any further information about the Privacy Act 1988 and the National Privacy Principles, you can visit the Federal Privacy Commissioner’s website at www.privacy.gov.au

You have a right to access your personal information that BrisbaneFurniture.com.au collects and holds about you. If you wish to see your personal information, change or update your details or have any questions about this Privacy Policy please contact BrisbaneFurniture.com.au via the Contact Us page.


This website is BrisbaneFurniture.com.au intellectual property and subject to copyright. You are permitted to use this material only for your personal non-commercial use and any other use of this material and content of this website is strictly prohibited.

Disclaimer and Indemnity 

To the full extent permitted at law, BrisbaneFurniture.com.au is not liable for any loss of profit, loss of revenue, loss of bargain, loss of saving, loss of data, loss of goodwill, loss of reputation, or the cost of obtaining replacement goods, the cost of other remedial measures or for any indirect or consequential loss arising from the use of this web site or any linked web sites.

In addition BrisbaneFurniture.com.au do not warrant or guarantee the timeliness, accuracy or completeness of any information or advice contained on this website or any linked website and will not be held liable for any errors, inaccuracies or omissions or other defects within any such information or advice or for any claims or losses arising there from.

We will not be liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or linked sites. You must make your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer system or systems.

Governing Law

This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of Queensland, Australia will deal with any disputes which may arise between you and us, and that the laws of Queensland, Australia shall be the applicable law.


We reserve the right to make changes to our website and to these “Terms and Conditions” at anytime. You should check these “Terms and Conditions” regularly for such changes.

If any of these terms and conditions shall be deemed invalid, void, or for any reason unenforceable, that term shall be deemed severable and shall not affect the validity and enforceability of any remaining terms.