Spills on your furniture

Any spills on your furniture, of any finish, should be cleaned up immediately to ensure no further damage to the furniture’s surface.

Dusting your furniture

We recommend gentle dusting of your furniture regularly to reduce build up of dust. Regular cleaning will ensure only gentle dusting will be required.

Cleaning your furniture

For more intense cleaning wipe your furniture with a damp soft cloth and follow with a dry soft cloth to dry the surface. Avoid applying excess water to the surface of your furniture.

Preventing Fading

Direct Sunlight should be avoided on all internal furniture as fading or discolouration may occur.

To avoid discolouration or fade markings to areas of your furniture do not leave objects in the same position for prolonged periods.

Floor Protection

To protect your existing flooring we recommend the use of felt furniture protectors, castor cups or carpet savers.

Surface Protection

Hot, sharp and/or wet objects should not be placed on your furniture of any finish. We highly recommend the use of protective coverings such as coasters, table cloths, placemats and the like to protect your furniture from scratches, heat and water markings.

Safety of you and your family is our highest priority when selecting our furniture, therefore all of our furniture is carefully selected to ensure it meets the highest quality in design and workmanship to keep you safe at all times while in use.

However it is important to note the following precautions:-

• When assembling your furniture always read the directions carefully and follow all steps of the instructions to ensure a safe installation.
• Ensure to always utilise 2 people to lift furniture around your home, to prevent damage to your furniture and home. Never drag your furniture.
• We recommend you do not have multiple drawers open at the same time. This can cause the unit to become unbalanced and tip forward.
• All bookcases, display units, entertainment units and drawer units greater than 500mm high are provided with an anti tipping device. This device must be installed to ensure a safe installation.
• All TV’s should be fixed to the wall with an anti tipping strap.
• Added precautions should be taken with young children to ensure furniture is not used to climb on

Timber is a natural product and can include imperfections and discolouration within the timber. Surface cracking can also occur due to natural expansion and contraction. These characteristics are not consider to be faults of the timber but rather create and enhance the unique and natural appeal of the product.

• Dusting – We recommend using a microfiber cloth or feather duster to clean timber surfaces so as not to damage the finished surface.
• If further cleaning is required, use a soft damp cloth to wipe the surface of the timber and follow with a soft dry cloth to ensure no spotting on the finished surface.
• You may choose to polish your furniture from time to time to maintain its finish. When using a furnish polish/product/solvent ensure to always test a small area in a discreet location to trial how the timber and existing polish will react.
• Avoid using aerosol sprays on timber furniture (including air freshener, antibacterial sprays and spray polish). Chemicals within the aerosol spray can react with some furniture polishes.
• Be aware that highly abrasive and/or alcoholic products such as jiff or acetone will permanently damage your polished timber and should never be used for cleaning on or around your furniture.

• Dusting – We recommend using a microfiber cloth or feather duster to clean timber surfaces so as not to damage the finished surface.
• If further cleaning is required, use a soft damp cloth to wipe the surface of the timber and follow with a soft dry cloth to ensure no spotting on the finished surface.
• Remain cautious when vacuuming around your painted furniture as hitting the furniture will cause the paint to chip
• Be aware that highly abrasive and/or alcoholic products such as jiff, acetone or ammonia will permanently damage your paint finish and should never be used for cleaning on or around your furniture.

Our reclaimed timber products are made from 100% recycled pine wood reclaimed from village housing in China. This timber is bursting with character from its former life, including nail holes, surface cracks, borer holes, natural seasoning splits, open knots, re worked imperfections etc. These distinctive characteristics are not faults of the timber but rather enhance the unique appearance of each piece of furniture.

• Dusting – We recommend using a microfiber cloth or feather duster to clean timber surfaces so as not to damage the finished surface.
• If further cleaning is required, use a soft damp cloth to wipe the surface of the timber and follow with a soft dry cloth to ensure no spotting on the finished surface.

• Vacuum – Vacuum your upholstered furniture regularly using the brush attachment to remove dust and dirt.
• Cleaning Spills – Gently blot any spills with a damp cloth immediately upon soiling, do not use a rubbing motion. If spot cleaning causes a ring to appear on the upholstery try to clean the entire area or have the piece professionally cleaned.
• Cleaning products – Do not use cleaning chemicals or abrasive detergents.
• Scotch guard – You may choose to apply scotch guard to your upholstery’s to provide added protection, this could however void any warranty. Please ensure any third party applying protective coatings provide their own warranty.
• Pilling – Pilling of your upholstery may occur. This is a natural characteristic and considered to be general ware and tare. Pilling can be carefully removed from your upholstery using and pilling machine.
• UV Sunlight – Avoid placing fabric and upholstered furniture in direct sunlight as UV damage and fading may occur.
• Heat – Avoid exposing fabric and upholstered furniture to heat sources.
• Avoid sitting directly on the armrest of your chairs. The padding/foam on this area of the chair is not designed to withstand weight and may deform and void your warranty.
• Light coloured fabric and upholstery can be subject to colour bleeding. Please ensure coloured materials (such as feature cushions and throw rugs) are checked for colourfastness before use.

Ensure to treat your rattan furniture with care. The woven fibres are a natural material and can be easily damaged particularly when punctured by sharp objects or subjected to moisture.

• General Cleaning – Use a medium bristled brush to clean all areas of your rattan furniture. Ensure to remove dirt and dust build up from between the strands in woven seat backs..
• Intense Cleaning - To remove marks and stubborn dirt, we recommend spot cleaning using warm soapy water. Ensure to keep rattan as dry as possible at all times as rattan can become limp and distort when exposed to excess water.
• Painted rattan can be subject to chipping, touch ups can be made using colour matched paint.
• Minor fading of stained rattan is common and areas can be colour corrected using a stain pen if desired.
• Rattan furniture is not suitable for outdoor use (Unless specifically indicated).

• Dusting – We recommend using a microfiber cloth or feather duster to regularly clean metal surfaces.
• If further cleaning is required, use a soft damp cloth to wipe the surface of the metal and follow with a soft dry cloth to ensure no spotting on the finished surface. Avoid wiping in a circular motion when cleaning.
• If the protective finish of your metal furniture is scratched rust may occur. Ensure to protect metal surfaces from damage wherever possible. Rust is more prevalent in humid and coastal locations.
• Tea staining or brown marking may occur to metal products in exposed coastal locations. With the exclusion of painted or plated metal, any staining can be removed with a mild abrasive cleaner and warm soapy water. Tea staining does not affect the structural life of the metal.

• Dusting – We recommend using a microfiber cloth or feather duster to regularly clean leather surfaces.
• All spills should be cleaned up immediately to prevent liquid penetrating the surface of the leather.
• If further cleaning is required, use a soft damp cloth to wipe the surface of the leather and follow with a soft dry cloth to ensure the surface is dry without spotting.
• As required, use an appropriate leather cleaner, in accordance the written instruction of the product. Ensure to test a small area in a discreet location prior to apply to all leather.